Returns & Refunds:
All sales are final.
Hillbilly Cues does not accept returns or issue refunds for change of mind, incorrect product selection, buyer’s remorse, or other non-defective merchandise.
If an item is determined to be defective, contact Hillbilly Cues before returning it. The defective item must be returned to Hillbilly Cues for inspection.
Once the defect is confirmed, a replacement item will be provided. Refunds are not normally issued for defective products when a replacement is available.
Custom-made, personalized, modified, special-order, and customer-specified products are non-returnable except in the case of a verified defect.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
SHIPPING POLICY:
Hillbilly Cues currently ships to addresses within the United States and eligible U.S. Territories.
Available shipping methods and charges are calculated and displayed during checkout based on the items ordered and the delivery destination.
Qualifying orders of $250 or more may receive free shipping when the applicable free-shipping requirements are met.
Customers are responsible for providing a complete and accurate shipping address. Hillbilly Cues is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to Hillbilly Cues because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order is sent again, unless the error was made by Hillbilly Cues.
Delivery dates provided by shipping carriers are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside the control of Hillbilly Cues may affect delivery times.
Customers should inspect packages and merchandise promptly upon delivery. Any apparent shipping damage should be reported to Hillbilly Cues as soon as possible and before the item is used.
If Hillbilly Cues requests that an item be returned because of a verified defect or shipping issue, Hillbilly Cues will provide or cover the required return shipping.
ORDER CANCELLATIONS:
Orders may be cancelled only before they have been processed, prepared, shipped, customized, modified, or otherwise placed into production.
If you need to request a cancellation, contact Hillbilly Cues as soon as possible. A cancellation request is not guaranteed until Hillbilly Cues confirms that the order has been cancelled.
Once an order has shipped, it cannot be cancelled.Custom-made, personalized, modified, special-order, and customer-specified products cannot be cancelled once work, ordering, or production has begun.
If a cancellation is approved before processing begins, any applicable payment will be refunded to the original payment method.
Hillbilly Cues reserves the right to cancel an order when necessary, including situations involving product availability, pricing errors, suspected fraud, payment issues, or circumstances that prevent the order from being fulfilled. If Hillbilly Cues cancels an order, any payment received for the cancelled portion will be refunded.
CUSTOM & SPECIAL-ORDER PRODUCTS:
Custom-made, personalized, modified, special-order, and customer-specified products are produced or ordered specifically for the customer and are considered final sale.
Customers are responsible for reviewing and approving all specifications, measurements, options, colors, engraving, personalization, and other requested details before work begins or the order is placed.
Once production, modification, personalization, or special ordering has begun, the order cannot be changed or cancelled unless Hillbilly Cues agrees to the change.
Custom and special-order products are not eligible for return or refund except in the case of a verified defect reported before the item is used.
Minor variations in color, grain, finish, appearance, or other natural or manufacturing characteristics may occur and are not considered defects unless they materially affect the intended function of the product.
If Hillbilly Cues makes an error in the approved specifications, we will work with the customer to correct the issue.
CUE REPAIR & SERVICE WORK:
Cue repair and service work is performed based on the condition of the item at the time it is received and the services requested by the customer.
Customers should disclose any known damage, previous repairs, modifications, structural issues, or other conditions that may affect the work.
Hillbilly Cues will make reasonable efforts to perform requested repairs and services carefully and professionally. However, older, damaged, previously repaired, altered, or structurally compromised equipment may react unpredictably during repair or service.
Additional problems discovered during the repair process may require additional work or charges. When practical, Hillbilly Cues will contact the customer before performing work beyond the originally requested service.
Completed repair and service work is considered final once the customer accepts or uses the item, except for a verified problem directly related to the service performed by Hillbilly Cues.
Hillbilly Cues is not responsible for pre-existing damage, hidden defects, normal wear, or failures unrelated to the work performed.Customers are responsible for inspecting repaired equipment promptly after receiving it and reporting any concern before further use.
Any warranty or correction offered on repair or service work applies only to the specific work performed by Hillbilly Cues and does not extend to unrelated parts, materials, or pre-existing conditions.
PRODUCT DESCRIPTIONS & COLOR VARIATIONS:
Hillbilly Cues makes reasonable efforts to provide accurate product descriptions, specifications, photographs, and other information.
Actual product appearance may vary slightly from photographs or on-screen images because of lighting, photography, display settings, manufacturing variations, material differences, wood grain, finish, dye lots, or other normal production characteristics.
Color variations alone are not considered defects unless the item is materially different from the product ordered.
Dimensions, weights, colors, finishes, and other specifications may vary slightly within normal manufacturing tolerances unless a specific measurement or specification has been expressly guaranteed.
Hillbilly Cues may correct typographical errors, pricing errors, inaccurate descriptions, or other unintended listing mistakes when discovered.
If a material error affects an order, Hillbilly Cues will contact the customer when appropriate to resolve the issue before fulfillment.
DAMAGED OR LOST SHIPMENTS:
Customers should inspect all packages and merchandise promptly upon delivery.
If an item arrives damaged, contact Hillbilly Cues as soon as possible and before using the item. Photographs of the packaging, shipping label, and damaged item may be required so the issue can be documented and a carrier claim can be submitted when applicable.
Customers should retain all original packaging and shipping materials until the issue has been resolved.
If a shipment appears to be lost in transit, contact Hillbilly Cues so the tracking information and carrier status can be reviewed.
Hillbilly Cues will work with the shipping carrier when appropriate to investigate damaged or lost shipments and determine the proper resolution.If Hillbilly Cues requests that a damaged or defective item be returned, Hillbilly Cues will provide or cover the required return shipping.
Hillbilly Cues is not responsible for theft, loss, or damage occurring after the carrier has confirmed successful delivery to the address provided by the customer, except where otherwise required by applicable law.
ORDERING & PAYMENT:
All orders are subject to acceptance and product availability.
Prices are shown in U.S. dollars unless otherwise stated. Applicable shipping charges, taxes, and other order-related charges will be displayed during checkout when required.
Available payment methods are displayed at checkout and may change from time to time.
Payment must be successfully authorized before an order is processed or fulfilled.Hillbilly Cues reserves the right to decline, hold, or cancel an order because of payment problems, suspected fraud, incorrect pricing, inventory issues, or other circumstances that prevent the order from being completed properly.
If an order is cancelled by Hillbilly Cues after payment has been collected, the applicable payment will be refunded to the original payment method.
Customers are responsible for reviewing their order information, product selections, quantities, personalization, billing information, and shipping information before submitting an order.
Submitting an order constitutes the customer’s agreement to the applicable Hillbilly Cues Store Policies.
CONTACT INFORMATION:
Questions about an order, product, repair, service, shipping issue, or these Store Policies may be directed to Hillbilly Cues.
Hillbilly Cues
Located inside K&D Billiards
7207 US-25, Corbin, KY 40701
Phone: 865-236-1510
Email: orders@hillbillycues.com
Website: hillbillycues.com