Effective Date: October 4, 2026
Hillbilly Cues respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected through hillbillycues.com, how it may be used, and the choices available to you.
INFORMATION WE COLLECT
When you use our website, place an order, create an account, request service, or contact Hillbilly Cues, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Account information
- Product, repair, or service details you provide
- Communications you send to us
- Technical information such as IP address, browser type, device information, and website activity
We collect only information reasonably necessary to operate the website, process orders, provide customer service, and conduct our business.
HOW WE USE YOUR INFORMATION
Information collected through the website may be used to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Communicate about orders, repairs, products, or services
- Provide customer support
- Create and maintain customer accounts
- Prevent fraud and protect the security of the website
- Maintain business and transaction records
- Improve the website and customer experience
- Comply with applicable legal, tax, accounting, or regulatory requirements
PAYMENT INFORMATION
Payments made through our website are processed by third-party payment service providers.
Hillbilly Cues does not normally receive or store your complete credit or debit card number. Payment information is transmitted to and processed by the payment provider used during checkout.
Payment providers may collect and process information according to their own privacy policies and security practices.
SHIPPING INFORMATION
When an order must be shipped, necessary information such as your name, shipping address, telephone number, email address, and shipment details may be provided to shipping carriers or related service providers for the purpose of delivering your order.
CUSTOMER ACCOUNTS
If you create a customer account, the website may store information necessary to maintain that account, including your name, email address, addresses, order history, and account preferences.
You are responsible for protecting your account credentials and should contact Hillbilly Cues if you believe your account has been accessed without authorization.
COOKIES AND WEBSITE TECHNOLOGY
Hillbillycues.com may use cookies and similar technologies that are necessary for website functions such as:
- Shopping cart operation
- Checkout
- Customer login and account functions
- Remembering website preferences
- Website security
- Performance and functionality
Some third-party services used by the website may also place or use cookies according to their own policies.
You may be able to control or delete cookies through your browser settings. Disabling certain cookies may prevent some portions of the website, shopping cart, checkout, or account system from functioning properly.
THIRD-PARTY SERVICE PROVIDERS
Hillbilly Cues may use trusted third-party companies and services to operate portions of the website and business, including:
- Website hosting
- Payment processing
- Shipping and delivery
- Email delivery
- Website security
- Website performance and maintenance
- E-commerce services
These providers may receive information only as reasonably necessary to perform their services.
Hillbilly Cues does not sell customer personal information.
DATA RETENTION
We may retain order, account, payment-related, shipping, repair, service, and communication records for as long as reasonably necessary for business operations, customer service, accounting, tax, legal, warranty, fraud-prevention, or recordkeeping purposes.
Certain records may be retained even after an account is closed when required or reasonably necessary for legitimate business or legal purposes.
DATA SECURITY
Hillbilly Cues takes reasonable measures to protect information handled through the website.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive payment information through ordinary email, text messages, or other unsecured communication methods.
YOUR INFORMATION
You may contact Hillbilly Cues to request correction of inaccurate personal information we maintain about you.
Where applicable, you may also request access to or deletion of certain personal information, subject to information that we must retain for legitimate business, tax, accounting, fraud-prevention, contractual, or legal purposes.
CHILDREN’S PRIVACY
Hillbillycues.com is not intended to knowingly collect personal information directly from children under the age required to provide valid consent under applicable law.
If we learn that personal information from a child has been collected improperly, we will take reasonable steps to remove it.
EXTERNAL WEBSITES
Our website may contain links to websites or services operated by other companies. Hillbilly Cues is not responsible for the privacy practices, content, or security of third-party websites.
CHANGES TO THIS PRIVACY POLICY
Hillbilly Cues may update this Privacy Policy when website features, business practices, service providers, or applicable requirements change.
The current version will be posted on hillbillycues.com with an updated effective date when appropriate.
CONTACT INFORMATION
Questions or requests regarding this Privacy Policy may be directed to:
Hillbilly Cues
Located inside K&D Billiards
7207 US-25
Corbin, KY 40701
Phone: 865-236-1510
Email: orders@hillbillycues.com
Website: hillbillycues.com